Businesses can often get caught up in the every day busy operations and forget to prepare for the next low or quiet period. Sales, promotion and awareness raising are key activities that small businesses need to keep plugging away at.
AVA is a specialist in helping you to understand what it takes to be effective at telesales and customer service calls, which is the most cost effective way to reach your customers and increase business!
Half day or full day coaching sessions can be delivered at your premises, AVA will coach you and your existing staff to make those sales calls and help cross sell your products or services. The course can cover tailored items and agenda you may have and ensure you come away armed with skills you need.
One to One Coaching
A standard half day coaching will explore:
- Why telesales is right for you
- How to prepare for and execute the calls
- Tricks and techniques on the phone
- Record keeping, the power of information and evaluation
- Plus live calls made by Abbe with you
Half day sessions start from £175.00 (inc Vat)
Tele-sales Training
A similar styled presentation and training session can be arranged for larger groups or multiple staff, half day or full day.
The sessions can be held at a separate training location or in house at your premises. The course will include all the tricks and techniques needed and can be tailored to the sector and needs of the business. Role play sessions will ensure the group will get chance to put the new learning into action and have some positive individual appraisal too.
Half day group presentations start at £250.00 (inc Vat)
For full day prices and other costs please call Abbe on 07974411683